Return & Exchange PolicyUpdated 4 months ago

*CLICK: RETURNS PORTAL*

IMPORTANT INFORMATION FOR ALL RETURNS AND EXCHANGES:

• You have the option to return for a refund to the original form of payment, exchange for another item (does not have to be of the same value), or receive a store credit.
• Domestic exchanges and store credit return shipping labels are complimentary. Returns for a refund will deduct the cost of the return shipping label from your final refund amount. Original shipping and handling costs are non-refundable.
• Items must be in original condition with tags still attached and are subject to inspection. They must be shipped in an opaque (non-see through) bag with adequate tape and protection.
• Exchanges/returns must be initiated within 30 days of the fulfillment date. Holiday orders placed between Black Friday & Christmas will have until January 31st to initiate a return.
• Items purchased on sale are FINAL SALE (excluding Black Friday & discount codes).
• DO NOT include extra items in your package that were not listed in your returns request. You will not be refunded for these.
• DO NOT combine multiple return submissions into one package.
• We cannot accept exchanges or returns on hair accessories or drinkware for hygiene reasons - these are FINAL SALE
• Allow 3-5 days for processing once the returns are received at our facility, followed by 5-10 days for your bank to process the refund request.